Website Regulations, Terms of Use and Ordering Policy

1. General

• The provisions of these regulations apply to any use you make of the website and to any purchase made through it.
• Prices on the website include VAT as required by law, unless stated otherwise.

2. Custom-Made Production

YKO’s distinctive feature is the manufacture of furniture to an individual specification defined by the customer using the configurator.

• Customer responsibility: The customer is fully responsible for entering accurate dimensions (width, depth and height), selecting raw materials and choosing finishes.

3. Cancellation Policy – Custom-Made Furniture

All YKO furniture is custom-made to the customer’s specific dimensions, materials and requirements. Under Israel’s Consumer Protection Law, a transaction cannot be cancelled, furniture returned or a refund obtained once production work has begun (cutting and processing the materials). A transaction may be cancelled only before production begins and subject to written approval.

4. Characteristics of Raw Materials

• Natural wood (pine): Wood is a living, breathable material. Slight variations in shade and texture, as well as slight expansion or contraction due to climate changes, may occur. These are not considered defects.
• Metal / stainless-steel frame: Requires basic maintenance and cleaning only with products suitable for stainless steel.

5. Wall Anchoring and Installation

• Self-installation: The furniture’s load-bearing capacity depends entirely on the wall type (concrete, block or plasterboard) and the quality of the installation. YKO accepts no liability for any damage to the wall, product or property resulting from faulty self-installation or use of hanging fixtures unsuitable for the customer’s wall type.
• Professional installation services: We offer professional, safe installation services provided by the brand for an additional charge. You may select the installation service at checkout (the payment page). The exact installation quote depends on the type, size and complexity of the furniture and will be sent directly to the customer by WhatsApp message after the order is received.

6. Intellectual Property

All intellectual property rights on this website, including the industrial design of the furniture and the 3D models, are the exclusive property of YKO. These designs may not be copied or used without permission.

7. Business Operator’s Responsibilities

1. The website yko-furniture.com is operated by YKO Metal Furniture, owned by Yehonatan Karo (hereinafter, the “Business”), at 1 Kedoshei Belsen, Ashdod. Telephone: 058-666-6241. Email: jonatankaro15@gmail.com.
2. The Business is solely responsible for the content displayed on the website, including product descriptions, dimensions, materials, photographs and renderings, prices and terms of sale, and for all activity on the website—the ordering, pricing, payment processing, delivery and service processes.
3. The Business is responsible for manufacturing the ordered products in accordance with the specification approved by the customer in the configurator and delivering them by the date communicated to the customer at the time of ordering. The customer will be notified of any change to the delivery date.
4. The Business is responsible for providing customer service, handling inquiries and complaints, and honoring the product warranty as detailed in these regulations. Inquiries will be handled using the contact details above.
5. Cancellation of transactions and product returns shall be carried out in accordance with the Consumer Protection Law, 5741–1981, and these regulations, including the statutory exception for products custom-made at the customer’s request.
6. Payments on the website are processed through an authorized payment processor. The Business does not store customers’ credit-card details.

8. Jurisdiction

This regulation is governed by the laws of the State of Israel. Exclusive jurisdiction lies with the competent courts in the Southern District.